Platforms

Platforms

We work with a range of Contact Center technology platforms including Amazon Connect, Avaya, Calabrio, Cisco, Genesys, Nice, ServiceNow and have expert level skills in each.

Our contact center experts study the exact requirements of each customer including their growth plans, integration needs, existing infrastructure and craft solutions that perfectly address their needs while meeting cost and roll out schedule expectations.

Our customers want their contact centers to be cutting edge, cost optimal, multi-channel(voice/chat/SMS) and consistently deliver the best possible experience for their clients and we keep that in focus – always.

Platforms Images

Amazon Connect

Certified Engineers on Staff
  • Implementation
  • Chatbots
  • Integration
  • Analytics

Avaya

Certified Engineers on Staff
  • Avaya CMS
    • Custom Data Integrations & Reports
    • New Installs, Upgrades & Migrations
    • Maintenance, Support & Training
  • Call Center design, vector design and advocate specialist
  • Avaya Experience Portal
    • Orchestration Designer
    • Proactive Outreach Manager
  • Avaya Breeze
  • Other Products: ABRE, DSS, ICR
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Calabrio

  • Analytics Support
  • Integration Support
  • Real-Time Reporting and Dashboards
  • Workforce Optimization (WFO)

Cisco

  • Cisco Voice Portal
  • Cisco Unified Call Studio
  • Solution Validation Services (SVS) for UCCE and PCCE Integrations.
  • Cisco Unified and Packaged Contact Center Enterprise (UCCE/PCCE) IVR Solutions implementation and maintenance.
  • Network Monitoring Services (NMS)
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Genesys

  • PureCloud
  • PureConnect
  • PureEngage
  • IVR Development
  • Custom Integrations
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NICE

  • Analytics Support
  • Integration Support
  • Robotic Process Automation

ServiceNow

  • CSM, ITSM, ITOM, ITBM & HR Implementations
  • Third-party app integrations and business app development
  • Chatbot, Mobile Apps, and Enterprise Mobile integrations
  • Customized Services Offering
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Numbers Talk!

Contact Center Geeks has had the proud privilege of serving more than 200 companies worldwide

10+

Fortune 100 Companies

20+

Fortune 500 Companies

5+

Education Institutions

10+

Government / Utility

15+

Healthcare

15+

Financial / Insurance